Office & IT Manager

Utilidata is a fast-growing energy technology company using distributed artificial intelligence (AI) to accelerate the clean energy transition and better serve utility customers. As the electric grid becomes more complex with the rapid increase of electric vehicles, distributed solar, batteries, heat pumps and extreme weather, utilities need real-time visibility of grid conditions. Utilidata’s distributed AI platform, powered by our custom NVIDIA module, is transforming the way utility companies operate with real-time visibility at the grid edge to better utilize customer energy resources, reduce power outages, and enable quicker storm recovery. 

We are seeking an organized, proactive, and tech-savvy Office and IT Manager to support our growing team. This role will be based in our Ann Arbor, Michigan office / innovation lab, with responsibility for ensuring seamless operations and positive experiences in-person, as well as stable, reliable, and secure IT operations across remote operations. Ideal candidates are mission-driven, collaborative, adaptive, and passionate about delivering super service for colleagues, customers, and partners. 

Responsibilities

• Manage daily office operations and office supply inventory to ensure a positive and efficient work environment 
• Coordinate with building management on facility maintenance, access, and security
• Organize and support on-site team meetings, events, and schedules
• Serve as the primary point of contact for all IT-related needs, including troubleshooting hardware, software, and network issues
• Troubleshoot technical issues and work with other team members to identify and implement solutions
• Provide training and support to end-users to ensure they can effectively use IT systems
• Support the management and maintenance of IT infrastructure, including servers, network equipment, and lab-specific systems
• Support onboarding of new employees, including overseeing the setup, configuration, and maintenance of computers, workstations, and peripherals for in-office and remote staff 
• Implement and maintain security protocols to protect our IT infrastructure from cyber threats
• Maintain accurate records of IT assets, office inventory, and vendor contracts
• Collaborate with team members to proactively identify new technologies and tools that will drive operational efficiencies 
• When needed, be on-call to provide IT and/or security support outside of regular business hours

Minimum Qualifications 

• 3+ years of experience in office management and/or IT management, ideally in a small to mid-sized organization
• Proficiency in managing Windows, macOS, and Linux operating systems
• Experience with Google Workspace and Slack 
• Knowledge of cybersecurity best practices and IT asset management
• Excellent organizational and multitasking skills
• Strong problem-solving abilities with a proactive attitude
• Effective communication and interpersonal skills to work collaboratively with in-person and remote teams
• Ability to manage competing priorities in a fast-paced environment

Enhanced Qualifications (Nice to Have)

• Bachelor’s degree and/or certifications in Computer Science, Information Technology, Business Administration or a related field 
• IT certifications, such as CCNA, CompTIA A+, or Microsoft Certified Systems Administrator (MCSA)
• Experience with cloud computing platforms, such as AWS or Azure
• Experience with ITIL or other IT service management frameworks
• Familiarity with networking concepts (e.g., routers, switches, VPNs, firewalls)

Salary Range: $80,000 to $100,000 depending on experience   

Location: Ann Arbor, Michigan 

Our Commitments:
Utilidata values the diversity of our team. We provide equal employment opportunities without regard to race, color, religion, creed, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability, mental disability, medical condition, pregnancy or childbirth, sexual orientation, genetics, genetic information, marital status, or status as a covered veteran or any other basis protected by applicable federal, state and local laws.

We are committed to:

• Creating a diverse and inclusive workplace that is welcoming, supportive, affirming and respectful
• Empowering employees to solve problems and work together to make a difference
• Providing mentorship and growth opportunities as part of a collaborative team
• A flexible work environment with flexible paid time off
• Competitive compensation and benefits, including health, dental, vision, and employer-match 401k